BTöV: Configuration of tele-cooperation in the public administration

Initial Situation

For the successful deployment of new technologies making them available is no enough. It is important that these technologies and their use are individually tailored to suit a market need. The project BTöV investigates on behalf of DeTeBerkom how public administrations can be able to seize opportunities of new technologies for telecooperation.


The application scenarios for telecooperation are the starting point for the procedure in BTöV:

  • Individual personal point-to-point-scenarios
  • Business process oriented scenarios
  • Comprehensive scenarios
  • On demand scenarios
  • Scenarios “common virtual office”


Starting from the orientation framework, the results of the following three sub-projects are available to providers and users:

  • the BTöV-approach for implementation and configuration of telecooperation
  • the BTöV-requirements-assessment-model for telecooperation in the public administration
  • the BTöV-configuration-recommendation and procedure-references for implementation of telecooperation

The BTöV-approach provides tools to structure and formulate configuration-recommendations. The requirements-assessment-model delivers parameters, which have to be considered by the configuration-recommendations.


Scientific Partners

Technische Universität München, Chair for Information Systems (Prof. Dr. Krcmar)
Universität Hohenheim, Chair for Information Systems (project coordination)
Fraunhofer IAO Stuttgart

Business Partners

KPMG Unternehmensberatung Berlin

Research Funding

Deutsche Telekom Berkom GmbH


Gräslund, K.; Krcmar, H. (1995). Die BTÖV-Methode. In: Information Management, Vol. 10 (April 1995) No. 4, S. 34-41.


Prof. Dr. Helmut Krcmar