We live in a world of increasingly digitized workforces. Technological developments enable the infusion of digital technologies into a wide range of objects that are present in everyday life and at work. These emerging AI-enabled digital artifacts fundamentally reshape how organizations organize and carry out their work, as they are no longer simple tools used by humans to do tasks, but perform organizational work as autonomous actors in their own right. Such digital actors are central to digital transformation. Regardless of whether actions are carried out by human or digital actors, patterns of action are the building blocks of organizations, constituting various organizational routines. However, we know little about the enfolding interactions between human digital actors in organization routines. As recommendations, guidelines, and actual implementation and use change, the impact of these novel, digital actors on medical and healthcare work practices and organizational routines in healthcare is considerable. With this research project we aim to address the gaps in literature by employing a mixed-methods research approach that builds on a combination of routines mining and a qualitative approach in a large clinic that currently undergoes significant digital transformation.

• Contact: Ali Sunyaev
• Project Group: Ali Sunyaev, Scott Thiebes, Richard Guse
• Funding: German Research Foundation (DFG)
• Partner: Cologne Institute for Information Systems (Prof. Dr. Christoph Rosenkranz), University Hospital Cologne Clinic I (Dr. Tamina Seeger-Nukpezah)
• Start date: 01.05.2021
• End date: 30.04.2024